Study Note published by: John, on 2005-05-17
Prerequisites:
Valid CCNP certification.
Certification Objective:
The Cisco IP Telephony Support Specialist certification was designed for those whose primary responsibility is to install and support IP Telephony multi-service network solutions. Cisco IP Telephony Support Specialists can configure and troubleshoot complex Cisco Call Manager platforms using multiple-call control, call admission control (CAC), and basic call routing and dial plans. They possess a solid understanding of traditional PSTN technology and can resolve the connectivity issues related to legacy PBX and voice mail systems.
Certification Requirements:
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