About:Time® for Exchange Server
Managing The Customer Scheduling Function Is Demanding.
Ensuring that the right person with the right skills is
sent to the right job efficiently and on time is the most demanding
challenge faced by any service organization. Schedulers must know exactly
when people and resources are available while customers wait on the phone.
Enterprises have invested in Microsoft Exchange and Outlook calendars, but
they have no way to leverage this investment into real-time scheduling
solutions. If you need to do this across multiple time zones or geographies,
the scheduling problem is even tougher.
Solutions To Tough Problems In Real Time.
AboutTime for Exchange Server solves this difficult
problem by providing solutions to your complex scheduling problems in
seconds. AboutTime is the first enterprise time management
solution to automate activity and resource scheduling. Traditional
applications require users to decide what will happen when and where,
because those solutions are based on calendars. That works in simplistic
time management environments, but as activity volumes, resource contention,
or the complexity of enterprise operations increase, calendar-based
solutions are less effective or impossible to use.
AboutTime automates time
management, so that the enterprise can focus on critical business
objectives. It is the only solution that uses Microsoft Exchange Server and
the power of dynamic scheduling technology to deliver superior real-time
scheduling solutions with these benefits:
- Lower costs by more effective use of your human
resources.
- Increased customer satisfaction by providing
faster scheduling solutions that meet your customer’s own needs.
- Meeting contractual deadlines
How It Works.
Our scheduling engine is based on constraint-based
optimization. Constraints are limitations on your people or resources. For
example people are constrained by availability, skill level, geography, and
language. When presented with a scheduling request, AboutTime searches all
the relevant constraints from:
- Microsoft Exchange
- Outlook calendars
- Configured constraints stored in AboutTime
- Optionally, obtain constraints from your existing
IT systems
Within seconds, our optimization engine presents the
best set of schedule times that will satisfy all the constraints of the
scheduling request. Once a time is chosen, the individual calendars and
availability of resources are instantly updated.
Product Architecture.
AboutTime is developed entirely using Microsoft’s .NET
architecture. Our web services based architecture combined with Microsoft
Exchange lets AboutTime seamlessly integrate into your scheduling workflow.
All interfaces are published as web services. The software is designed to
be installed inside your corporate firewall and Microsoft Active Directory
Services are used to provide robust security. The core scheduling functions
are implemented by proprietary algorithms developed from leading operational
and constraint-based research and proven in the field by global customers.
Please register and view our
white paper,
to learn more about our AboutTime product architecture.
Learn More.
We are the experts in solving dynamic people and
resource constrained scheduling problems. If you need to schedule hundreds
of field service people to satisfy your customer requests, talk to us about
how we can give you the answers you need. Please call us at 1-800-910-1373
or request more information.
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