Designing and Providing Microsoft Volume License Solutions to Small and Medium Business (70-121)

Introduction:

Candidates for this exam design and sell licensing solutions to small- and medium-sized businesses. Businesses in this category typically have from 5 to 499 devices. Candidates should have at least 6 months of experience selling Microsoft® licensing solutions.Candidates should have a basic understanding of Microsoft's corporate volume licensing solutions including Open, Select, Enterprise, or other types including OEM and Full Packaged Product and non-volume licensing solutions. Candidates should have a basic understanding of the types of Microsoft licenses such as operating systems, server applications and desktop applications. Candidates should have a focus on the Open License solution and sell or service customers that typically prefer a more transactional method for the purchase of their software licenses. Candidates may service customers that may not have an in-house IT department and where the software refresh cycle is low to moderately aggressive.

Exam Objectives and Sub-Objectives:

Before taking the exam, you should be proficient in the job skills listed below.

1. Analyzing Customer Environments

• Analyze the software acquisition model. Model types include centralized, distributed, or a combination of these types.
• Analyze the acquisition decision-making process. Process types include centralized, distributed, or a combination of these types; enterprise-wide, division-wide, department-wide, or a combination of these types; and transactional, relationship, or a combination of these types.
• Analyze customer requirements Identify the type of customer.
• Customer types include academic institution; Independent Software Vendor (ISV); government; commercial, and network service providers.
• Identify the number of servers used by the customer.
• Identify the number of desktop computers and devices used by the customer. Devices may include computer terminal devices, and portable devices. Considerations include the number of qualified desktop computers and qualified devices.
• Identify the number and types of users. User types include employees, including contractors and full-time employees; customers; and partners and suppliers.
• Identify organizational and industry constraints.
• Constraints include regulations, level of passion for technology, financial situation, technical support structure, training needs, software upgrade cycle, Microsoft product life cycle, and hardware refresh cycle.
• Analyze the geographic scope of the customer. Considerations include multinational vs. a single country, and a single location vs. multiple locations within a country.
• Analyze anticipated changes in the customer's environment.
• Analyze planned business growth or contraction.
• Analyze expected changes in software needs.
• Analyze planned changes in infrastructure or technology migration. Analyze planned growth or contraction of users.
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2. Planning and Identifying Appropriate Licensing Solutions