Internet Troubleshooting Support Exam (642-831)

Exam Description:

CIT is a qualifying exam for the Cisco Certified Network Professional CCNP® certification. The CIT exam (642-831) will test materials covered under the new Cisco Internetwork Troubleshooting (CIT) CCNP course. The exam will certify that the successful candidate has important knowledge and skills necessary to troubleshoot sub-optimal performance in a converged network environment. The exam covers topics on Establishing a Baseline, Determining an Effective Troubleshooting Strategy, Resolving Problems at the Physical and Data Link Layers, Resolving Problems at the Network Layer, and Resolving Problems at the Transport and Application Layers. 

Exam Objectives and Sub-Objectives:

The following information provides general guidelines for the content likely to be included on this exam.

1. Technology

• Identify troubleshooting methods
• Explain documentation standards and the requirements for document control

2. Implementation and Operation

• Establish an optimal system baseline
• Diagram and document system topology
•  Document end system configuration
• Verify connectivity at all layers
• Select an optimal troubleshooting approach

3. Planning and Design

• Plan a network documentation system
• Plan a baseline monitoring scheme
• Plan an approach to troubleshooting that minimizes system downtime

4. Troubleshooting

• Use Cisco IOS commands and applications to identify system problems at all layers
• Isolate system problems to one or more specific layers
• Resolve sub-optimal system performance problems at layers 2 through 7
• Resolve local connectivity problems at layer 1
• Restore optimal baseline service
• Work with external providers to resolve service provision problems
• Work with system users to resolve network related end-use problems

Exam Detail: